COPPEL in Leon Home Depot mall - Do NOT use a credit card!

[laconstance]

I am not surprised at your hassle with Capital One. While it is true that the card is convenient for foreign purchases because of no foreign transaction %. their customer service is bar none the most miserable I have ever encountered. So-called "service" is not about the customer, rather it is about protecting Capital One.

You would have better luck going back to Coppel with a copy of your downloaded statement showing the charge and your original cash receipt, proving that you paid twice. Then camping out in front of the service desk until someone who has the authority to give your card a credit for the charge appears and is able to make the transaction.

Might take all day ---