Telmex - lack of presense

[jesm]

Ten year Infinitum customer, with our share of hiccups over that time.
When help is needed we have gone to the Telmex office next to Applebee’s/ Toyota.
The manager sits at a desk right out in the store with her/his name on the desk. After digesting our issue if a service tech is needed the manager will tell you when they will come to house. Fleet of techs are based at this location. So far, 3-4 incidents, the appointment was honored.
Trying to call is worthless.