Warning -- Don't use ATM at CI Banco (Plaza de la Paz), lost 10.000 pesos

[roberb7]

I used to the CI Banco machine today, and two more times during the past week, with no problems whatsoever.

sparksmex is correct; when you have a problem, you have to go to the bank that the money was being withdrawn from.

I had this sort of problem twice. The last time, fortunately, was around three years ago. In one case, the machine was the HSBC one in what is now La Comer at the Pozuelos Mall. In the other case, it was the Scotiabank machine near the Mercado Hidalgo. In both cases, it was Scotiabank Canada that the money was being withdrawn from.

When I contacted Scotiabank Canada, I gave them all the info I had, including the info on the printed receipt. (The Scotiabank machine near the Mercado Hidalgo no longer dispenses printed receipts.) Truth is, the person on the phone didn't seem all that interested. In both cases, she said that they would do an investigation, which would take up to 30 days.

The end result was the same in both cases; the withdrawal was reversed after exactly 30 days. I strongly suspect that the "investigation" I was told about was fiction. Any sort of actual investigation would have cost the bank more than it cost to simply reverse the withdrawal, but they still feel a need to retain the pretense of an investigation.